FAQs

What does Remy Human Hair mean?
Remy hair is the highest grade quality of human hair because it involves collecting and processing the hair with detailed care. The hair is handpicked and individually arranged in the same direction.


How many wefts and clips are in your sets?
Our extensions come in a total of 10 wefts with a total of 21 clips. Our clips have a silicone backing to help keep your extensions in place and reduce pulling on your own hair.

 

I’m having trouble figuring out which set to get.
We recommend getting a 220g set if you are adding more than 4inches of length to your hair length with extensions or if you are looking for full volume. If you are trying to achieve a natural look with a little extra volume and a little more length (under 4 inches) you may want to consider the 160g sets.

If you are still unsure of which set to order, we recommend you email us so we can help you pick the set that’s best for the look you are trying to achieve. We will respond to you within 24hrs.


How do I care for my extensions?
Human hair extensions should be treated it the same way you would treat your own hair. We recommend you wash it using gentle sulfate free shampoo and conditioner and let it lay flat to dry. We also recommend you avoid blow drying your hair as much as possible as this can dry out the hair.  If you find your hair is getting dry, deep condition your extensions to restore moisture.

 

Is it normal for the colour to run when I was them?
Yes! Our extensions are coloured and just as your own hair colour may run the first few washes, so will your extensions. You can use a colour treated shampoo to avoid this if you prefer.

 

Can I dye, curl and straighten my hair?
Since our extensions are only 100% Human Hair, you can dye, curl or straighten your extensions as you wish.

 

How long do they last?
The longevity of your extensions will really depend on how often you use your extensions and how well you care for them. Our extensions can last anywhere from 3 to 6 months all the way up to a year or longer.

 

I found a few white hairs in my extensions.
This is normal. Since it's 100% human hair, you may find a strand or two. Feel free to snip them out if you don't like them.

 

Are clips already sewn in? 
Yes! All our clips are already sewn in.


What is your exchange and refund policy?
o Due to the nature of our product, we regret to inform you that all sales are final. We do however take pride in offering high quality extensions. If you have any questions or concerns about the quality of your extensions, feel free to email us and provide us with feedback.


Will I be charged customs?
o Unfortunately, if you are outside of Canada we are unable to confirm whether or not you will be charged any customs charges at the time of delivery. Please visit your customs information website for more details on customs charges.

 

Have more shipping questions? Visit our Shipping Policy Page.